Privacy policy

Effective Date: 18/03/2026
Last Updated: 18/03/2026

This Privacy Policy is published in compliance with the provisions of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian laws.

Prokhana ("Company", "we", "our", "us") is committed to protecting the privacy and security of your personal information.

By using our website https://prokhana.com/, you consent to the practices described in this Privacy Policy.

1. Definitions

  • 'Personal information' means any information that relates to a natural person and can identify such person.
  • Sensitive Personal Data or Information (SPDI) includes passwords, financial information such as bank account or card details, etc.
  • User means any person who accesses or uses the website.

2. Information We Collect

2.1 Personal Information

We may collect the following:

  • Full name
  • Contact number
  • Email address
  • Shipping and billing address
  • Account login credentials

2.2 Sensitive Personal Data

  • Payment information is collected and processed securely through third-party payment gateways.
  • We do not store your card or banking details on our servers.

2.3 Non-Personal Information

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Cookies and usage data

3. Purpose of Collection

Your information is collected for the following purposes:

  • Processing and fulfilling orders
  • Customer support and grievance redressal
  • Sending transactional communications (order confirmations, updates)
  • Improving website functionality and user experience
  • Marketing and promotional communication (only with consent)
  • Compliance with legal obligations

4. Legal Basis for Processing

We process your data based on the following:

  • Your consent
  • Performance of a contract (order processing)
  • Compliance with legal obligations

5. Cookies Policy

We use cookies and similar technologies to:

  • Maintain session information
  • Analyze website traffic
  • Personalize user experience

Users can control cookies through browser settings. Disabling cookies may affect website functionality.

6. Disclosure of Information

We do not sell or rent your personal information.

We may share your data with:

  • Payment gateway provider: Razorpay
  • Logistics and delivery partners: Shiprocket
  • Government authorities if required by law

All third parties are required to maintain confidentiality and security of your data.

7. Data Retention

We retain your information only as long as necessary for:

  • Fulfilling the purposes outlined above
  • Compliance with legal and regulatory requirements

8. Data Security

We adopt reasonable security practices as required under Indian law, including:

  • Secure servers
  • Encryption where applicable
  • Restricted access to personal data

However, no method of transmission over the internet is completely secure.

9. User Rights

You have the right to:

  • Access your personal data
  • Correct or update your information
  • Withdraw consent
  • Request deletion (subject to legal obligations)

Requests can be made to: support@prokhana.com

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. Grievance Officer

As required under Indian law, the details of the Grievance Officer are:

  • Name: Nipun Dahiya
  • Email: support@prokhana.com
  • Address: B-6/85, Sector-18, Rohini, Delhi-110089
  • Contact: +91 9205401901

Grievances will be addressed within 30 days.

12. Changes to Policy

We reserve the right to update this Privacy Policy. Changes will be posted on this page with updated dates.