Shipping policy

Effective Date: 5 April 2026

Thank you for shopping with Prokhana. This Shipping Policy outlines how we handle order processing, shipping, and delivery.

Shipping Address

All orders are shipped from our primary location:

B-6/85, Ground Floor, Sector-18, Rohini
North West Delhi, Delhi – 110089
India

Order Processing Time

  • Orders are processed within 1–3 business days (excluding Sundays & public holidays).
  • Orders placed after 6 PM will be processed on the next business day.

Shipping Time

  • Delhi/NCR: 1–3 business days
  • Metro Cities: 3–5 business days
  • Rest of India: 5–7 business days

Delivery timelines may vary due to external factors such as weather, courier delays, or high order volume.

Shipping Charges

  • Free shipping on orders above ₹5000
  • Shipping charges apply on orders below ₹5000, based on your location and order weight.

Order Tracking

  • Once your order is shipped, you will receive a tracking ID via email/SMS.
  • You can track your order through the courier partner’s website.

Delivery Issues

  • If your package is delayed, lost, or damaged, please contact us within 48 hours of delivery.
  • Ensure that the shipping address and contact details are correct at checkout.

Undelivered Orders

  • Orders returned due to incorrect address or unavailability may be reshipped with additional charges.

Contact Us

For any shipping-related queries, feel free to contact us at:
Email: support@prokhana.com
Phone: 011-47292229