Terms of service

Effective Date: 18/03/2026
Last Updated: 18/03/2026

These Terms and Conditions are published in accordance with the Consumer Protection (E-Commerce) Rules, 2020 and other applicable Indian laws.

By accessing or using the website [Insert Website URL], you agree to be bound by these Terms.

1. About Us

Prokhana is a brand engaged in the sale of food products including millet-based snack bars, makhana products, dry fruits, and snack mixes.

  • Registered Business Name: INDS Global Exports Private Limited
  • Registered Address: B-6/85, Sector-18, Rohini, Delhi-110089
  • Email: prokhanafoodprocessing@gmail.com
  • Contact Number: +91 11-47292229

2. Eligibility

  • You must be at least 18 years old to use this website.
  • By using this website, you represent that you are legally capable of entering into a binding contract.

3. Account Responsibility

  • You are responsible for maintaining the confidentiality of your account details.
  • You agree to provide accurate and complete information.

4. Product Information

  • We strive to provide accurate product descriptions, ingredient details, and pricing.
  • However, errors may occur, and we reserve the right to correct them.
  • Product images are for representation purposes only.

5. Pricing and Payments

  • All prices are in INR and inclusive/exclusive of taxes as specified.
  • Payments are processed through secure third-party gateways.
  • We are not liable for payment failures due to external systems.

6. Order Acceptance and Cancellation

We reserve the right to:

  • Refuse or cancel orders due to:
    • Product unavailability
    • Pricing errors
    • Suspicious or fraudulent transactions

Refunds, if applicable, will be processed as per policy.

7. Shipping and Delivery

  • Orders are processed within 1–3 business days.
  • Delivery timelines depend on location and courier partners.
  • We are not responsible for delays caused by logistics providers or unforeseen circumstances.

8. Return, Refund and Cancellation Policy

Due to the perishable nature of food products:

  • Products are non-returnable once delivered.

Refunds/replacements are only applicable if:

  • The product is damaged
  • An incorrect product is delivered

Conditions:

  • The issue must be reported within 48 hours of delivery
  • Supporting proof (photos/videos) required

Refunds will be processed within [Insert Timeline].

9. Food Safety Disclaimer

  • Products may contain allergens such as nuts, millets, seeds, etc.
  • Customers are advised to check ingredients before consumption.
  • Prokhana is not liable for allergic reactions.

10. Intellectual Property

  • All website content, including logo, design, text, and graphics are owned by Prokhana.
  • Unauthorized use, reproduction, or distribution is prohibited.

11. Prohibited Activities

Users shall not:

  • Engage in fraudulent activities
  • Attempt to hack or disrupt the website
  • Misuse content or services

12. Limitation of Liability

To the maximum extent permitted by law, Prokhana shall not be liable for:

  • Indirect or consequential damages
  • Loss of data or profits
  • Delays caused by third-party services

13. Indemnity

You agree to indemnify and hold harmless Prokhana from any claims, damages, or liabilities arising from misuse of the website.

14. Governing Law and Jurisdiction

  • These Terms are governed by the laws of India.
  • Any disputes shall be subject to the exclusive jurisdiction of courts located in Delhi.

15. Grievance Redressal

In accordance with Indian law:

16. Force Majeure

We shall not be held liable for failure to perform obligations due to events beyond our control, including natural disasters, pandemics, strikes, or government actions.

17. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of the website constitutes acceptance of updated Terms.